Terms of Delivery Billnäs Wine & Food
Event Organizer
Event Organizer
The event is organised by Ceesta Oy (Business ID: 2293729-1) and Billnäsin Ruukki Oy (Business ID: 2237471-6). Billnäsin Ruukki Oy (Business ID: 2237471-6, alcohol license number 30045932) is responsible for ticket sales, alcohol sales, and serving alcohol during the event. The event organisers are responsible for the event and any potential programme changes or cancellations. Alcohol will be served at the event, so it is forbidden for those under 18 years of age.
Ceesta Oy
Itälahdenkatu 15-17C
00210 Helsinki
Customer service
tel: +358 40 177 9003
ceesta@ceesta.com
Payment service provider
Payment service provider
Paytrail Plc (2122839-7) acts as the implementer of the payment transmission service and as the payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Plc will be shown as the recipient of the payment on your bank statement or credit card bill and will forward the payment to the merchant. Paytrail Plc has an operating license for a payment institution. In case of complaints, please contact the product supplier first.
Paytrail Plc (Business ID: 2122839-7)
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Ticket delivery
Ticket delivery
After purchasing tickets, you will receive an order confirmation in your email, as well as a second message regarding your order, from which you can download the ticket or save it to your Apple Wallet.
Please check your reservation and tickets carefully to ensure you are purchasing tickets for the correct date. Paid and purchased tickets cannot be exchanged, refunded, or redeemed.
Purchased tickets are non-refundable.
Purchased tickets are non-refundable.
Purchased tickets cannot be returned or exchanged, so please ensure that you buy tickets for the correct date.
Tickets purchased for events can only be refunded if the event is cancelled or rescheduled to another date. If this happens, you can contact our customer service.
The right of cancellation for online purchases, as defined by the Consumer Protection Act, does not apply to so-called leisure products, which include, for example, entertainment, cultural, and sports events, hobby courses, and equipment rental.
The customer is responsible for checking that the event has not been cancelled, as well as other event-related information and possible changes (e.g., age limit, opening hours) on the event's website or the event's ticket sales web store.
Dispute Resolution
Dispute Resolution
These terms of delivery and their interpretation shall be governed by Finnish law, excluding its provisions on the choice of law.
Any disputes arising from the terms of use and the contractual relationship shall primarily be settled through negotiation. If an agreement cannot be reached through negotiation, disputes shall be resolved in the first instance by the District Court of Helsinki. If the user is a natural person, the user has the right, according to Section 1 d of Chapter 12 of the Consumer Protection Act (38/1978) and Section 5 of Chapter 10 of the Code of Judicial Procedure (4/1734), to bring an action in the general court of first instance of the locality within whose jurisdiction the user has a domicile or permanent residence in Finland. If the user is a natural person, the user also has the right to submit the dispute to the Consumer Disputes Board for resolution.
Validity
Validity
These terms of delivery will come into force on 1 January 2026 and will remain valid until further notice. The customer accepts the terms of delivery when purchasing tickets from the service.
